Our office personnel will answer the telephone from 8:30 a.m. until 5 p.m., Monday through Friday. The answering service will answer at all other times and will direct your call to our physician on duty in case of an emergency. We do not refill prescriptions after office hours and on weekends.
We see patients on an appointment basis and try to keep wait times to a minimum. At times, situations arise that could delay an appointment. We will try to keep you fully informed of delays and will reschedule if necessary. Please let us know if you are unable to keep your appointment so we can modify our schedule and be of better service to our other patients.
Check-In and Payments are as Easy as 1, 2, 3!
With Health iPASS, managing your appointments and medical costs for you and your family has never been easier!
Health iPASS helps you experience a fast and easy check-in to your appointments at Urology Associates of Mobile, PA. Our system gives you the ability to see your insurance benefits and provides a summary of your financial responsibility at the time of your doctor’s visit.
With Health iPASS, you can expect price transparency into your cost of care, a convenient end-to-end experience, and peace-of-mind right at your fingertips!
Frequently Asked Questions (FAQs)
To simplify your experience when receiving care and to make the payment process transparent and convenient, we are introducing the Health iPASS Check-In and Patient Payment System.
Upon arriving at your appointment, you can simply check in with our kiosk. The front desk can provide you with your confirmation code or you can swipe your HSA/FSA/credit or debit card.
This payment program will securely store your credit/debit/HSA payment information “on-file.” Once your insurance company processes the claim, you will receive an email notifying you of any remaining patient balance from today’s visit. We will automatically deduct that balance from the card-on-file five business days later.
Absolutely! Your credit card information is safe and protected. All financial information is fully encrypted maintaining industry standard compliance.
We will keep your payment information until the amount for today’s visit has been paid in full, to include your financial responsibility after insurance.
In addition to paying for today’s visit, you give permission to Health iPASS to charge your card-on-file in the future for any charges due for this visit beyond your co-pay, prior balance, and deposit. You will not be charged more than what is deemed your financial responsibility by your insurance plan.
You will receive an email notification indicating the amount owed after your insurance company has paid the claim. Your card will be charged five business days after receiving the e-Statement. A final transaction receipt will then be emailed to you for your records.
You can make alternative arrangements such as changing the payment type or setting up a payment plan by calling our Billing Office number at (251) 433-1895.
For your convenience, you can download the forms or complete the HIPAA compliant forms online.
General instructions for hospital inpatient and outpatient surgery are below:
- Do not eat or drink anything after midnight the night before surgery. Do not eat or drink anything the day of surgery.
- If you take any medication to thin your blood (including aspirin or any drugs which contain aspirin), please notify your doctor or his nurse.
- If you are on any diabetic medications, you need to notify your doctor or his nurse so they can give you special instructions if necessary.
- Please make sure that the doctor or nurse is aware of any dietary supplements you are taking.
- You must have someone drive you home following the procedure. The hospital will not let you leave if you do not have a driver.
- Please leave all jewelry and valuables at home.
Specific Surgery Information Forms:
We participate in most of the plans that are available to members of the community. As a courtesy to our patients, our insurance clerks will check on any plan about which there is a question.
We will gladly file your insurance claims for you, but please remember the responsibility for payment of fees is the direct obligation of the patient. Please feel free to contact our insurance department with any questions regarding your account.
We require a copy of your insurance card and a photo ID at check-in. In addition,, please bring a current medications list with you. Copays are collected at check-in. We accept all major credit cards and debit cards.
Expedite your wait time! Print and complete patient forms before your visit.
Our physicians have hospital privileges at Mobile Infirmary and Providence Hospital.
Certain insurances require referrals to see specialists for a covered visit. You will need to check with your insurance carrier to see if this is necessary.
Our patient portal is available to all our patients as a way to communicate quickly and effectively with our practice. Please sign up today.Patient Portal
We sincerely hope that you will have no occasion to register a complaint. However, your criticism and suggestions are encouraged, and this is best relayed to our Practice Administrator at 251.433.1895. By listening to your thoughts, ideas and suggestions, we can continually make the necessary changes to provide you with the best possible care.